Pricing Terms and Conditions
General Terms and Conditions for all Subscriptions
All monthly, annual or upgrade subscription plans are non-returnable and non-refundable. You may change your subscription preferences to your account at any time.
If you allow your subscription to lapse, or do not update an expired credit card with an active one, your eWaiverPro subscription will no longer be active and will cease to function until a valid billing source is added and your account is brought current.
Free Trial Period
All new eWaiverPro monthly and annual accounts come with a 14 Day Free Trial period.
Your trial will automatically convert into an active paid account, and your payment method processed, at the end of the trial period unless you cancel, or your trial will automatically convert into an active paid account, and your payment method processed, after processing more than 30 waivers before the end of your trial period.
Monthly Product Subscription
Your monthly subscription with eWaiverPro will start when your payment method is confirmed and pre-authorized during checkout. If you are offered a free trial period, your credit card will not be charged until the trial period has ended, at which time it will be charged the amount of the monthly subscription plan you selected.
If you do not wish your subscription to auto-renew, you may cancel your account at anytime. Upon cancellation, your account will still function for the remainder of the month, but your monthly subscription will not be renewed and waivers will cease to function at the end of that month.
For seasonal businesses, you may pause a monthly plan at any time for a nominal fee of $5 per month.
Annual Product Subscription
Your annual subscription with eWaiverPro will start when your payment method is confirmed and pre-authorized at checkout. If you are offered a free trial period, your account will be billed at the end of the trial for a full one (1) year term. The subscription will then auto-renew each year on your anniversary date (the date you started your trial or initial paid subscription) or when you reach the total annual waiver allowance.
Annual plans pool, or combine, 12 months of waivers into one large bucket that can be used anytime during a 12-month period.
If you reach your annual plan’s waiver allowance before your anniversary date, your subscription will automatically renew on that date (rather than your original anniversary date), your payment method on file will be charged for a new annual plan, and your anniversary date will reset accordingly.
You may or may not be notified prior to renewal of an annual plan.
If you do not wish your annual plan subscription to auto-renew, you may cancel your account at any time by clicking Plan and Billing from the avatar menu. Upon cancellation, your account will remain active until your anniversary date (or until you reach your annual waiver allowance), at which point your subscription will not renew and waivers will cease to function.
Changes To Your Subscription
eWaiverPro offers various monthly waiver allowances. You can upgrade or downgrade your monthly waiver allowance at any time.
Upgrades to monthly plans will take place immediately. You will be charged the difference of the current plan and the new plan at the time you upgrade. The new plan will be billed in full on your next billing cycle.
Downgrades to monthly plans are not prorated, and the new plan will take effect on the following billing cycle.
Upgrades to annual plans will happen immediately and you will begin a new annual plan with a new anniversary date based on when the request is made. You will be charged the difference of the current plan and the new plan at the time you upgrade.
Downgrades to annual plans require contacting us and requesting a downgrade. Downgrades will be scheduled to take place on your anniversary date or if you reach your annual waiver allowance before the anniversary date.
For seasonal businesses, you may pause a monthly plan at any time for a nominal fee of $5 per month.
Exceeding Your Waiver Allowance
Standard Monthly Plans: You are allotted a set number of waivers per month. In the event you exceed your monthly waiver allowance, you will be billed at $0.15 (15¢) per additional waiver document. Overage charges are calculated at the end of the billing month and billed at the beginning of the following month.
Auto-Scaling Tiered Monthly Plans: These plans automatically scale as your usage grows. You will be charged according to the tier you fall into based on total waivers processed in the month. Tier pricing will be clearly displayed at signup and in your account dashboard.
Important: Auto-scaling tiered plans are available up to 25,000 waivers per month. Exceeding 25,000 waivers in any billing month requires an Enterprise Agreement.
Annual Plans: Annual Plans "pool" twelve (12) months of waivers into one large bucket to be used during a period of up to one (1) year. In the event you exceed your waiver allowance in an Annual Plan prior to the plan's anniversary date, a new annual subscription will automatically start from the date you exceed the allowance and your annual subscription plan will have a new anniversary date.
Enterprise Plans: In the event you exceed the waiver allowance as part of an Enterprise Plan, you will be billed at the agreed-upon per-waiver cost for each waiver that exceeds your allowance at the beginning of the following month or billing period.
All fees, including base subscription fees, overage charges, and any other amounts payable under an Enterprise Plan, shall be invoiced and paid in accordance with the pricing, billing frequency, payment terms, and methods expressly set forth in the executed Enterprise Agreement documentation (collectively, the “Agreed Terms”). The Agreed Terms govern all aspects of pricing, invoicing schedules, payment due dates, late fees (if any), currency, taxes, and any other financial obligations, and supersede any conflicting provisions in these general terms to the extent of such conflict for Enterprise customers.
SMS Notifications
Upon activating SMS notifications, you will be charged $10 for 200 SMS messages. When your SMS balance reaches zero (0), your account will be charged another $10 for 200 additional SMS messages.
Although no refunds shall be given for unused SMS credits should you cancel the SMS option, you can contact us and request any SMS credit balance be applied to your account.
SMS notifications are only available in North America to telephone numbers with a +1 prefix.
Cancelling Your Account
The owner or super administrator of the account has the option to cancel an eWaiverPro account at anytime through your account settings page. Due to security, privacy and data retention policies, only the account owner or super administrator can initiate a cancellation.
There are no refunds or partial refunds for any cancellation for any reason. In the event you cancel your account, the account owner and administrators will have access to the account and data for a period of 30 days to download any completed waivers and customer data.
Upon termination of your account, we will handle your data as outlined in our Privacy Policy, including deletion after any required retention period.